Shipping policy
Australian + New Zealand Domestic Shipping
We offer Australia post Registered standard and Express Post shipping options. If you’re located in Australia we offer $9.95AUD flat rate regular shipping and $14.95AUD flat rate express shipping.
If you’re located in New Zealand we offer $12.95NZD flat rate regular shipping.
SHIPPING TIMEFRAMES
Upon confirmation email of purchase you will not be able to change, add to or cancel your order.
Australia + New Zealand standard registered post shipping estimates:
4 business days - Victoria
6 business days - South Australia*
6 business days - New South Wales*
6 business days – Queensland*
8 business days - Western Australia*
6 business days - Australian Capital Territory*
6 business days – Tasmania*
6 business days – all areas of New Zealand*
Australia Post Express registered post shipping estimates:
3 business days - All Australian capital cities (except Perth)*
4 business days - Perth*
* Outer-regional areas may experience slightly longer shipping times.
Delivery times are provided as a guideline only. Intimo will not be liable for any loss or damage due to any unforeseen or unavoidable delay in delivery, including order volume, stock availability or postal service delivery issues.
TRACKING
Once your order has been placed, you will receive a confirmation email.
Once your order has been packed and dispatched, you will receive a shipping confirmation email with your parcel tracking number.
Australia: To track your order enter your tracking number on the Australia Post website here.
New Zealand: To track your order enter your tracking number on the New Zealand Post website here.
Please note tracking for New Zealand orders only become available once parcels arrive into the country.
Currently we do not offer international shipping beyond New Zealand.
Should you have any questions please contact us via email at intimo@intimo.com.au , via phone on 03 9645 9939 (AU) or 09 309 5091 (NZ) or via live website chat between Monday – Friday, 8:30am – 5:00pm AEST.