11. DISCLOSURE OVERSEAS
We may disclose your personal information to third parties and service providers located outside the country in which you live. These include:
- Our services providers that are located overseas or hold and store data overseas including the United States of America, the Philippines, Britain and the European Union.
We take reasonable steps to ensure that the overseas recipients of your personal information do not breach the privacy obligations relating to your personal information.
12. PROMOTIONAL COMMUNICATIONS
From time to time we may use your personal information to provide you with information about our services. We may provide this information in a variety of ways such as via email, post, our mobile apps, SMS and MMS. We want to communicate with you only if you want to hear from us. If you prefer not to receive promotional information from us, please let us know by clicking on the “unsubscribe link” at the bottom of any of our communications, following the opt-out instructions on our SMS and MMS, by clicking into your account to manage the level of communication which you want to receive or, for in-app notifications and advertising, by adjusting your device settings. You may also unsubscribe by making a request to our Privacy Manager (please see contact information below). Once you have told us you no longer wish to receive information about our products and services, we will no longer contact you. We will keep your basic details on our ‘do not contact’ database so that we do not contact you again.
13. PERSONAL INFORMATION ACCESS
You may access your personal information related to your use of our products and services. Where this information is held in your online account, simply sign into your account to view this information.
You may also access your personal information held by us by making a request to our Privacy Manager.
Quality Garments Pty Ltd
1b Weir Street
Normally we will provide a record of your personal information to you via your preferred contact method (phone, email or mail), and we may charge a fee to cover the reasonable costs incurred by us in providing you with the information (the fee does not apply to the making of the request).
If your request is unlawful or may interfere with the privacy of others we may reasonably refuse to provide access to your personal information.
14. CORRECTION OF YOUR PERSONAL INFORMATION
If you hold multiple accounts with us, we may combine your accounts to create one profile only. Prior to doing this, we will take reasonable measures to ensure we have verified your membership details and that all the accounts belong to you.
If you discover that there is an error or information is missing, you can update your details online by signing in and visiting “My Profile” and editing the relevant details. Alternatively, if you wish to correct any personal information we hold about you, please contact our Privacy Manager.
We may ask you to verify your identity to ensure that personal information we hold is not improperly accessed.
15. PSEUDONYMS AND ANONYMITY
You have the option of using a pseudonym or remaining anonymous when dealing with us so as not to identify yourself fully to us. Please bear in mind, however, that we will be unable to provide certain services to you unless you disclose your correct identity.
If you are a candidate for employment you must provide personal information which is in all respects true, accurate and up to date and is not, in any respect, misleading, deceptive or inaccurate or likely to be misleading or deceptive.
We understand the importance of your personal information and have appropriate procedures in place to safeguard and secure the information we collect to prevent unauthorised access or disclosure, maintain data accuracy and ensure the appropriate use of information. We also take measures in respect of destroying or de-identifying personal information that is no longer needed for any lawful purpose. Some of the steps we take to protect your information include:
- utilising security restrictions on access to our systems such as passwords, firewalls and anti-virus software;
- external and internal premises security.
We also have measures in place to detect and prevent online fraud or suspicious activity. In some instances, we may ask you to provide us with information so that we can verify your identity and payment details (for example, if you have never shopped online with us before or if your payment details need to be verified with our payment providers). As part of this process we may ask you to provide redacted (masked) copies of your ID and the credit card used to place your online order.
If information is requested from you in order to verify your identity and payment, there may be a delay with the despatch of your order. You will receive a follow up email once your order has been approved.
There is no obligation for you to provide this information, but if we are unable to verify your identity, we may not be able to finalise your online order.
This information will be used for verification purposes only. Once your details have been verified, the verification information you have provided will be deleted.
17. HOW WE HOLD YOUR PERSONAL INFORMATION
We may hold your personal information in either electronic or hard copy form. If you provide information to us electronically we retain this information in our computer systems and databases. This includes computer software programs, internet servers, and hosted internet solutions provided by third parties. If you provide information to us in hard copy (paper) this information is normally retained in our files and a copy is made to our electronic files.
18. RESIDENTS IN THE EUROPEAN ECONOMIC AREA
If you are in a country that is a member of the European Economic Area (“EEA”), then you have the following rights under the GDPR.
19. ERASURE OF YOUR PERSONAL INFORMATION
You have in certain circumstances the right to request that the personal information that we collect from you is erased. We may need to retain some of your personal information in certain circumstances (for example, we may retain some of your details in our “Do Not Contact” section of our marketing database to ensure that we do not contact you again). If we refuse any request you make in relation to this right, we will provide you with reasons for our refusal.
20. YOUR RIGHT TO OBJECT TO OR RESTRIC PROCESSING OF YOUR INFORMATION
You may request that further processing of your personal information is restricted in certain circumstances, including while we investigate your concerns with this information.
21. YOUR RIGHT TO OBJECT TO DATA PROCESSING AND RIGHT TO DATA PORTABILITY
You have in certain circumstances the right to request that the further processing of your information is restricted or to object to its processing and the right to data portability (to receive and have transferred the information you provided).
22. INDIVIDUALS UNDER 16 YEARS OF AGE
Individuals over 16 years old can consent to the processing of their personal information, but anyone younger needs the consent of their parent or guardian.
23. PRIVACY COMPLAINTS
All such enquiries or complaints will be taken seriously and handled with impartiality and discretion.
If you wish to submit a complaint, please provide us with all relevant details such as the date and time of the incident or communication, the circumstances surrounding the event and your concerns about what was said or done. You will also receive an acknowledgment from us within 7 days confirming receipt of your complaint.
Once you have submitted your complaint we will assess it to determine whether or not you have complained about a privacy issue which is covered by the relevant privacy laws. If you have complained about something which is not appropriately dealt with under privacy law, we will write to you and explain why our Privacy Manager is unable to address your complaint.
If you have complained about something which the relevant privacy laws cover, we will thoroughly investigate all aspects of your complaint including ascertaining the relevant facts and what your expectations are for any resolution. During our investigation we may need to seek further information from you as to the nature of or factual circumstances surrounding your complaint.
We will endeavour to respond to you at all times promptly and to offer a practical solution which is consistent with our legal obligations.
If you are not satisfied with the result of your complaint to us, you can refer your complaint to the Office of the Australian Information Commissioner:
Mail: Office of the Australian Information Commissioner GPO Box 5218, Sydney NSW 2001
Telephone: 1300 363 992